Allan Dermot works at Omind, contributing to AI-driven customer experience solutions for modern contact centers. He focuses on AI QMS, Voice AI, and CX technologies that help enterprises improve quality, compliance, and customer engagement at scale.
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Senior Business Consultant at Omind Technologies
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Lives in Norcross
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From 3150 Holcomb Bridge, Suite 300, 3rd Floor, GA, 30
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Male
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10/08/1992
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Followed by 29 people
Recent Updates
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AI Call Center Auditing: Transforming Quality Assurance for Modern BPOsFor decades, the operational backbone of any Business Process Outsourcing (BPO) firm relied on a tried-and-true, albeit flawed, method: manual call center auditing. Human quality assurance (QA) teams would don headsets, pull a random sample of recorded interactions—often less than 2% of total volume—and grade agents on everything from compliance scripts to tone of voice. While...0 Comments 0 Shares 139 Views 0 ReviewsPlease log in to like, share and comment!
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From QA to Performance: Call Center Quality Software & Key MetricsIn the fast-paced world of customer service, delivering a good answer isn’t enough anymore. Customers expect speed, personalization, empathy, and effortless problem-solving. To meet these rising expectations, contact center leaders must look beyond basic customer satisfaction scores and dive deep into operational excellence. The journey from basic Quality Assurance (QA) to holistic...0 Comments 0 Shares 611 Views 0 Reviews
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AI Voice Translation: Transform Accents with Real-Time HarmonizationCommunication has always been the cornerstone of human connection, yet language barriers and accents have historically created friction in global conversations. While traditional translation tools have long allowed us to bridge gaps in text, and later in basic audio, they often left out a crucial human element: the natural emotion, tone, and identity of the speaker’s voice. Enter the next...0 Comments 0 Shares 1K Views 0 Reviews
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